USCIS Implements New Interactive Voice Response Telephone System

USCIS  on May 18th, 2020 introduced a new interactive voice response (IVR) telephone system for English and Spanish calls to the USCIS Contact Center. The new IVR system personalizes a caller’s experience by giving the caller the ability to:

• Speak to the system rather than selecting keypad options;
• Receive links for forms and information by email or text; and
• Provide real-time feedback through an optional survey.

USCIS will implement the new Interactive voice Response system in phases. Currently, not all callers are able to interact with the new IVR system. When fully operational, the system will increase the efficiency of the USCIS Contact Center by giving callers a greater range of self-service options and reduce the time callers have to spend on the phone.

USCIS Contact Center’s phone numbers and hours of live assistance remain the same.

For more information, visit uscis.gov/contactcenter.