USCIS Implements New Interactive Voice Response Telephone System

USCIS  on May 18th, 2020 introduced a new interactive voice response (IVR) telephone system for English and Spanish calls to the USCIS Contact Center. The new IVR system personalizes a caller’s experience by giving the caller the ability to:

• Speak to the system rather than selecting keypad options;
• Receive links for forms and information by email or text; and
• Provide real-time feedback through an optional survey.

For more information, visit uscis.gov/contactcenter.