USCIS Introduces Online Appointment Request Form: A Step Towards Improved Customer Experience

Introduction

The U.S. Citizenship and Immigration Services (USCIS) has significantly improved the customer experience by launching a new online appointment request form. This initiative aims to simplify the process of scheduling in-person appointments at local field offices, eliminating the need to call the USCIS Contact Center.

What Does the Online Appointment Request Form Offer?

The online form allows individuals or legal representatives to request in-person appointments for services such as ADIT stamps, Emergency Advance Parole, and Immigration Judge Grants. However, it’s essential to note that this is not a self-scheduling tool. The USCIS Contact Center will review the submitted forms and confirm appointment availability at the specified field office.

How Does It Work?

When submitting the request form for an in-person appointment, individuals may request a specific date and time for their appointment. While USCIS cannot guarantee the requested date, they will confirm and schedule the individual for an available slot. For more information, you can visit the official USCIS appointment page.

Enhancing Customer Experience

This new feature aligns with the Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government. It aims to collect the required information upfront, potentially scheduling the requested appointment without further engagement with the USCIS Contact Center.

What’s Next?

The USCIS continues to introduce new initiatives to improve the customer experience. Depending on the appointment and urgency, the Contact Center may need to contact individuals by phone or email using the contact information provided to them when the request was submitted. As a result, those scheduling appointments must give precise contact details and monitor calls and emails to ensure they receive all communications from USCIS.

Conclusion

The USCIS’s online appointment request form is a welcome addition that promises to simplify the appointment scheduling process. It reflects the agency’s commitment to enhancing the customer experience and rebuilding trust in government services.